Given that we provide a software-facing solution for businesses, users might believe that everything can be taken back. However, what makes Copybase unique is how personal each service is, even in the instances where the service might rely on automation. We incur in many expenses every time we accept a service request including talent sourcing, hiring, and expedited onboarding costs to bring your new workforce up to speed, and more; as such, we do not provide complete refunds for any of our active services.

You may be eligible for partial refund in the following cases:

• Up to 50% — You’ve incurred additional monthly expenses due to delays, or issues in delivery of an active service.
• Up to 30% — You’re in an annual plan in stage one or two of your active service.
• Up to 20% — You’ve paid for an extension that you have not used.

You’re not eligible for partial refunds in the following cases:

• You acquired a one-time package of any kind.
• You’re in an annual plan in stage three of your active service.

Also, keep in mind that our billing department will issue refunds at their whole discretion. Users unable to provide a valid reason for severing their consulting agreement might be denied any refunds, even if eligible as per the terms above. When in doubt, refer to your consulting agreement for specifics pertaining to your business (Tools > Legal).